Privacy Policy

Who We Are

Elevate & Thrive Ltd
https://elevateandthrive.uk/
contact@elevateandthrive.uk

What Information We Collect

• Name and email address
• Course registrations and enquiry submissions
• Purchase and download information
• Website usage and analytics information
• Cookies and technical website data
• Candidate registration information submitted through forms

How Your Information Is Used

• Providing access to courses and downloads
• Responding to enquiries and support requests
• Managing customer and candidate registrations
• Improving website functionality and user experience
• Providing recruiter partnership reporting where applicable
• Sending important information regarding purchases or access

Recruiter Partnership Access

Some course access areas may be provided through recruitment partners.

Where candidates register through a partner access portal, limited registration and engagement information may be used for general reporting purposes relating to course access and usage.

Member Activity Monitoring

When you log in to the members’ area of this website, we automatically record information about how you use the training content — including the pages you view, the date and time of each visit, your approximate location, your IP address and the website you arrived from.

We use this information to monitor engagement with and completion of training, to improve our learning materials, and — where your place is funded or arranged by your employer or another organisation — to provide that organisation with reports on training usage.

Our lawful basis for this is our legitimate interests in delivering, monitoring and improving clinical training. Activity records are kept for one month and then deleted. You can request access to, correction of, or deletion of this data, or object to this monitoring, by emailing contact@elevateandthrive.uk.

NHS Contact Information in the Medical Sales Hub

This section is for NHS staff whose details appear in the Medical Sales Hub, rather than for our own members and customers. If you work for an NHS trust and have found this page after being contacted by one of our members, this explains where your details came from and what you can ask us to do.

What we hold, and where we got it

The Medical Sales Hub includes a Stakeholder Mapper, a tool that helps our members understand who is involved in NHS purchasing decisions. Part of that tool lists contact names published on NHS trusts’ own public procurement notices.

We collect this from Find a Tender, the UK Government’s statutory public procurement notice service, using its open data interface. The information is published there by the contracting authority and is made available under the Open Government Licence v3.0. For each notice we record the contact name, work email address, work telephone number where given, the employing NHS organisation, and the title and date of the notice. We do not collect anything else about you, we do not buy or licence contact data from any other source, and we do not combine your details with information from social media or other websites.

Why we hold it, and our lawful basis

We hold it so that members of the Medical Sales Hub — people working in medical and pharmaceutical sales to the NHS — can identify the right person to approach about a specific procurement, and can approach them with something relevant instead of a cold, untargeted enquiry. Each entry is shown alongside the notice it came from, and members are instructed to reference that notice when they make contact.

Our lawful basis is legitimate interests — our interest, and our members’ interest, in making contact about procurement matters, using details that the contracting authority published for exactly that purpose. We have weighed this against your interests and consider it proportionate because the information is limited to work contact details, is already public, was published so that suppliers could make contact, and is used only for that purpose. It is never used for bulk or automated mailing, and it is not sold, licensed or shared with anyone outside the Hub.

Who can see it, and how long we keep it

It is visible only to subscribing members inside the Medical Sales Hub. We do not transfer it outside the UK. An entry is automatically deleted once the most recent notice it appeared on is more than 24 months old, so details do not linger after they have stopped being current.

Your rights

You can ask us to remove your details, correct them, or tell you what we hold, and because we rely on legitimate interests you also have the right to object to us holding them at all. Email contact@elevateandthrive.uk and we will remove you. Removal is permanent — we keep a suppression record of your name so that later updates cannot add you back — and we will confirm once it is done.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

AI Feedback Tools in Our Training

Some of our training programmes include tools that give you feedback written by an AI coach: the CV Checker, which reviews the text of your CV, and the Speak & Practise and Practice Interview tools, which give feedback on interview answers you speak out loud. You only use these tools if you choose to, by pressing the button that asks for feedback.

What we process

For the CV Checker, the text of the CV you paste in, and the role you are applying for if you enter one. For interview practice, a written transcript of your spoken answers, the questions you answered, how long each answer took, and the role you are preparing for if you enter one. Your CV or answers may include your name, contact details and employment history. To use the feedback you sign in with your email address, using a link we email you.

How it works, and who processes it

When you answer out loud, your browser’s own speech recognition turns your voice into text. Depending on your browser, the audio may be processed by your browser provider, for example Google for Chrome or Apple for Safari, under their own privacy terms. We never receive or record the audio.

When you ask for feedback, the text is sent securely to our hosting provider, Supabase, and from there to Anthropic, the provider of the AI model that writes the feedback, which may process it outside the UK. The feedback is sent straight back to your screen.

How long we keep it

We do not store your CV, your answers or the feedback. Nothing is kept once the feedback is on your screen, and the content is not logged. Your sign-in email address is held by Supabase so that you can sign in again. You can remove your name, address and phone number from your CV before using the CV Checker if you prefer.

Lawful basis and your rights

We process this information because you ask us to, by choosing to use the tool. Feedback is guidance only and is not a guarantee of any outcome, so please check every suggestion against your own experience. To have your sign-in email removed, or for any question about these tools, email contact@elevateandthrive.uk.

Cookies & Analytics

This website may use cookies and analytics tools to improve functionality, understand visitor behaviour and enhance user experience. You can disable cookies through your browser settings if preferred.

Affiliate Links

Some links shared across this website, blog posts or resources may be affiliate links. This means Elevate & Thrive may receive a small commission if you choose to purchase through those links, at no additional cost to you.

Your Rights

Under UK GDPR, you may request:

• Access to your personal data
• Correction of inaccurate information
• Deletion of your information
• Withdrawal of consent where applicable

Requests can be made by emailing:
contact@elevateandthrive.uk

Contact

If you have any questions regarding this Privacy Policy or your personal information, please contact:

contact@elevateandthrive.uk